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CUSTOMER SERVICE AS EASY AS THE INTERNET

E-commerce has dramatically reshaped consumer expectations. Brick-and-mortar operations can use lessons and technologies from the cloud to improve the customer experience IRL.

consumer-expectations

Consumer Expectations

The convenience of e-commerce has trickled down to customers’ real-world expectations.

leveraging-iot

Leveraging IoT

Customers want visibility, convenience, and better information — the IoT can make it happen.

data-driven-success

Data-Driven Success

Generating data-driven insights in real-time allows enterprises to take action on customer events as they unfold.

situational-awareness-platforms

Situational Awareness

When integrated with purpose-built applications, real-world data sources support comprehensive SA.