CUSTOMER SERVICE AS EASY AS THE INTERNET
E-commerce has dramatically reshaped consumer expectations. Brick-and-mortar operations can use lessons and technologies from the cloud to improve the customer experience IRL.
The convenience of e-commerce has trickled down to customers’ real-world expectations.
Customers want visibility, convenience, and better information — the IoT can make it happen.
Generating data-driven insights in real-time allows enterprises to take action on customer events as they unfold.
When integrated with purpose-built applications, real-world data sources support comprehensive SA.